How to produce Standard Operating Procedures the SMART way
The corner stone of operations – Over a hundred years ago Henry Ford said “standarisation is the sum of all the good things we do today”, but that the situation could change and therefore the procedure must change
It is the same today as it was Henry Fords time, without standarisation you have variation, which is the enemy of SMART working and the biggest cause of defects and dis-satisfied customers, and you must always remember that your Customer is the next person in the supply chain and not to be confused with the end user.
Standard operating procedures (SOPs) are the documented processes that a company has in place to ensure services and/or products are delivered consistently every time. When a company is growing, it is often highly dependent on the owner for all major decisions. As the company reaches a certain size, this form of decision making can limit its capacity to grow further since the owner cannot possibly make all decisions properly. Additional management and documented SOPs are required to allow the company to continue growing, and also establish a succession plan and train the growing employee base
To be successful, SMART tools must be applied in a stable environment and that stability can only be achieved when you implement the basic SMART tools first.
The team from Smartworxs will help you with the deployment of these SMART tools and be there with you to help and guide you through the implementation.