Improving Communication Skills At Work

£1.99

SMART Communication looks at how The message must be sent so that it is received and understood, how to ensure that the message received is the same message as imparted by the sender and that the intention and meaning of the message is clear and unambiguous. We must also ensure that it is in a language that the receiver will understand and that it is a two way process.

Description

Improving Communication Skills At Work

We spend a great amount of our working day communicating sometimes successfully or effectively and sometimes not so well. This SMART Communication download looks at improving our own skills and those of are team so that we are communicating effectively and at all times.
SMART Communication looks at how The message must be sent so that it is received and understood, how to ensure that the message received is the same message as imparted by the sender and that the intention and meaning of the message is clear and unambiguous. We must also ensure that it is in a language that the receiver will understand and that it is a two way process.

Improving Communication Skills At Work

The 7 C’s of SMART Communication are

1. Clear – When writing or speaking to someone, be clear in your message. What is your purpose in communicating with this person? If you’re not sure, how can you expect your audience to be?
2. Concise – When you’re concise in your communication, you stick to the point and keep it brief. Don’t use a thousand words when ten will do
3. Concrete – When your message is concrete, then you impart a clear picture of what you’re telling them. There are key details and facts, and there’s a sharp focus. Your message is solid.
4. Correct – When your communication is correct, it fits the receivers needs and requires little or no further explanation.
5. Coherent – When your communication is coherent, it’s logical. All points are joined up and relevant to the topic, and the flow of the message is consistent
6. Complete – In a complete message, the receiving audience has everything they need to be informed and, if required, to take action
7. Courteous – Courteous communication is friendly, open, and honest. There are no hidden insults or passive-aggressive tones. Speak as you would be spoken to

To be successful, SMART tools must be applied in a stable environment and that stability can only be achieved when you implement the basic SMART tools first.

smartworxs

The team from Smartworxs will help you with the deployment of these SMART tools and be there with you to help and guide you through the implementation.

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